Keeping everyone safe
amidst the Coronavirus pandemic
We just wanted to let you know about a few changes we’ve made, which we hope you’ll find reassuring in these times, so here’s a little summary.
Much as we could all do with a hug, please respect yours and others personal space by maintaining a social distance where possible.
We will be asking customers to wait at the door for a member of crew to take you to your table, and to sanitise your hands on the way into the pub. The reason for this is so we can take the time to explain how things work and to also keep an eye on the number of people we have in the pub at any one time. This is also the reason why we’re encouraging bookings only, even just for a drink at the moment.
Indoor gatherings should be in groups of up to two households (including support bubbles). Outdoor gatherings of 6 people or less can be from any number of households. If your outdoor gathering is of 7 people or more then all should be from no more than two households (or support bubbles).
At busy times, those without prior bookings may be asked to queue and as much as we’ll try our best to get everyone a table, it may not always be possible, in order to keep everyone safe.
We want to reassure you that there’s regular cleaning going on in the pub; all our crew will be washing their hands every twenty minutes and sanitising ‘touch points’ every half an hour. The tables and chairs will be cleaned after each customer. At every step, we’ll be following the highest of cleaning standards throughout the pub and in the kitchen.
Service at table
We’ll do our upmost to keep a safe distance where possible when taking orders and serving your table.
You’ll notice some changes to the way we’re laying the tables. To reduce the ‘contact’ with cutlery, we’re placing the knives, forks, and napkins in tankards and placing them on your table. The same goes for the salt and peppers, which will be cleaned after every use.
How to order
You’re now able to order your food and drink at the table, if you’d like to. All you need to do is hover your camera over the QR code on the table to view our menu and start ordering. Or a member of crew will happily look after you at the table if you’d prefer.
Space between tables
We wanted to reassure you that care and consideration has gone into spacing the distance between the tables and positioning of the chairs.
Menus will only be used once and recycled afterwards.
Much as life usually revolves around the bar, please resist the temptation to pop to it, we’ll look after you at the table.
Cashless and Tips
To reduce the handling of cash, we’ve gone ‘cashless’. We kindly ask you to use contactless wherever possible. If you would like to leave a tip, there’s now an option to do so when you’re paying your bill.
The little touches (that are often touched a lot) – may not be quite as prevalent just now. Things like the newspapers, board games, dog biscuits, leaflets - we’ve popped them away for the time being, we hope you understand.
Toilets will be regularly cleaned and numbers visiting them at any one time will be restricted.
We’re taking a small hiatus on issuing and redeeming Meal Tickets, just whilst we find our feet. We’ll be sure to let you know when they’re back.
Children and dogs
Much as they like to, please don’t let them wander. Play equipment in our gardens are also temporarily out of action.
Government Test and Trace Scheme
We will ask for contact details from a member of each party as per the Government steer to collect information to ‘Test and trace’ if needed.
Our outside tables are not available to book, however a controlled queuing system will be in place at busy times. Ordering outside, will be via the QR code on the tables, simply hover your camera over the code and away you go. You can order all your food and drink and pay as you go. Nice and simple.
We also respectfully ask that you don’t move tables around, they have been positioned with thought.