Keeping everyone safe
amidst the Coronavirus pandemic
We just wanted to let you know about a few changes we’ve made, which we hope you’ll find reassuring in these times, so here’s a little summary.
Social distancing
Much as we could all do with a hug, please respect yours and others personal space by maintaining a social distance where possible. We will be asking customers to wait for a member of crew to take you to your table, and to sanitise your hands.
Our crew will still be wearing masks as per the Government guidelines. Customers in the garden do not need to wear masks, but please pop them on when heading to the toilet.
At busy times, those without prior bookings may be asked to queue and as much as we’ll try our best to get everyone a table, it may not always be possible, in order to keep everyone safe.
Cleaning
We want to reassure you that there’s regular cleaning going on; all our crew will be washing their hands every twenty minutes and sanitising ‘touch points’. The tables and chairs will be cleaned after each customer. At every step, we’ll be following the highest of cleaning standards throughout the pub and in the kitchen.
Service at table
We’ll do our utmost to keep a safe distance where possible when taking orders and serving your table.
You’ll notice some changes to the way we’re laying the tables. To reduce the ‘contact’ with cutlery, we’re placing the knives, forks, and napkins in tankards and placing them on your table. The same goes for the salt and peppers, which will be cleaned after every use.
Space between tables
We wanted to reassure you that care and consideration has gone into spacing the distance between the tables and positioning of the chairs.
Menus
Menus will only be used once and recycled afterwards.
Bar service
Much as life usually revolves around the bar, please resist the temptation to pop to it, we’ll look after you at the table.
Cashless and Tips
To reduce the handling of cash, we’ve gone ‘cashless’. We kindly ask you to use contactless wherever possible. If you would like to leave a tip, there’s now an option to do so when you’re paying your bill.
Little touches
The little touches (that are often touched a lot) – may not be quite as prevalent just now. Things like the newspapers, board games, dog biscuits, leaflets - we’ve popped them away for the time being, we hope you understand.Toilets
Toilets will be regularly cleaned and numbers visiting them at any one time will be restricted.
Meal tickets
We’re having a little hiatus on redeeming meal tickets just whilst we’re trading outside – as soon as we are open inside the pub, we’ll be back to normal, redeeming them again. We hope you understand.
As a little reminder, a Meal Ticket is received for each main course or light bite purchased at full price. Six tickets can then be exchanged for any main course up to £12 from Monday to Thursday (excluding Bank Holidays, set menus, ticketed events and click and collect). For full terms and conditions, please click here.
Expiry date extension: As it was not possible to redeem Meal Tickets throughout a lot of 2020, tickets with a November 2020 expiry date will be accepted from when we are able to open inside once again up until November 18th, 2021.
Track and Trace
We are now required to capture the contact details for every customer, over the age of 16, who comes to the pub. The information will be held safely for 21 days and will only be passed onto track and trace if requested.
Bedrooms and overnight stays
In addition to the above overall guidance, all our bedrooms are thoroughly cleaned, sanitised and sealed ready for your arrival.
We are currently doing mid-stay cleans if you are here for more than 1 night, if you’d prefer for us not to enter, please just let us know at check-in.
Our check in time is now 3pm, allowing the extra time and precautions we are taking to prepare our rooms for your arrival.